Delete Your PlatinumMeds Account
Users can delete their account at any time after logging into the application.
How to delete your account:
Step 1 — Open the PlatinumMeds app on your iPhone or Android device
Step 2 — Go to your Profile section
Step 3 — Open Settings inside your Profile
Step 4 — Find and tap the option labeled Delete Account
Step 5 — A confirmation dialog will appear asking "Are you sure you want to permanently delete your
account?"
Step 6 — Tap Confirm to proceed
What happens after you confirm:
Your account will be deactivated immediately and scheduled for permanent deletion. As part of our healthcare data protection process all account data will remain in a secure soft-delete state for 30 days before permanent removal. After the 30 day period all data is permanently deleted and cannot be recovered.
The following data will be permanently deleted:
Profile information Medication history Dose logs Lab results Fluid tracking data Caregiver connections All other app related data
Important — Subscriptions:
Any active Plus or Platinum subscription must be cancelled separately through the App Store or Google Play. Deleting your account does not automatically stop subscription billing.
To cancel on iPhone — go to Settings, tap your name, tap Subscriptions, find PlatinumMeds, and tap Cancel Subscription.
To cancel on Android — open Google Play Store, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, find PlatinumMeds, and tap Cancel Subscription.
Need help:
If you are unable to delete your account from within the app or have questions about your data please
contact us at platinumkidney@gmail.com and we will assist you within 24 hours.
After you update and publi